Client Successes
Boosting Client Engagement Skills for L&D Professionals
The Challenge
A global pharmaceutical company’s learning and development professionals transitioned from supporting assigned business units to operating in a shared services model. As team members began engaging with new internal clients in unfamiliar business units, it became evident that a consistent, quality experience required improved engagement skills and greater confidence. And as leadership began challenging team members to operate more strategically and to be more client-focused, those requirements grew more vital.
The Solution
The client contracted with iQue Group for two full-day, instructor-led Client Engagement Workshops for a global group of 48 participants. iQue Group developed a program that targeted the specific skills and capabilities the group needed for effective internal client engagement – blending strategic concepts with tactical best practices, problem-solving techniques, skills practice, and coaching. The sessions culminated in a case study and action planning exercise, enabling participants to identify specific ways to apply their new knowledge and skills on the job immediately.
What our client had to say...
“This was the best experience I’ve ever had working with a training vendor. The deliverables were tailored to our audience and very useful during the workshop. Our participants rated the program very highly, particularly the instructors and the impact of the training on their job. The iQue team was extremely responsive and flexible throughout the project. It couldn’t have gone better!”