Client Successes
Building an L&D Team’s Consulting Skills
The Challenge
Our client, a leader in software development, saw its learning and development staff tasked with doing more with fewer resources due to a company downsizing and restructuring. They needed to shift from serving narrowly defined, role-based functions to acting as generalists capable of handling both the upfront needs assessment and the development of training solutions. They were also charged with interacting with internal clients at a more senior level than they were accustomed to. In many cases, team members weren’t proficient in the consulting skills necessary to engage effectively in this new role.
The Solution
The client contracted with iQue Group for a series of virtual instructor-led (vILT) training sessions on Consulting Skills, enabling participants in the US, India and Columbia to engage and interact remotely. iQue Group developed three highly interactive sessions targeting the specific skills and capabilities the group needed for effective internal client engagement. Facilitators led real-time problem solving, offered specific verbiage to use in challenging situations, and provided practice and coaching to increase participants’ confidence to interact with higher-level clients. In addition to skill-building activities throughout the series, a case study and action planning activity during the final session served as a capstone to bring together the concepts and skills covered along the way.
What our client had to say...
“We saw strong engagement throughout the three sessions – people genuinely wanted to participate. That showed us iQue Group had put together the right content with the right structure. We also saw an uptick right away, with people using the questioning skills they learned to ask different questions than they would have in the past and being less resistant to reach out to higher level contacts. As they implement their Action Plans we expect and hope to see more behavioral change.”
